Your credits come back automatically
When a generation fails, the credits it cost are returned to your balance with no action from you. Both the charge and the refund appear in Settings > Credits, so you can see exactly what happened.
See what went wrong
- Failed generations are hidden from your history by default. Turn on Show failed to list them.
- Open the generation. When an error was reported, it is shown on that page.
What to try next
- Re-roll it from the generation page. You can edit the prompt first, and the cost is shown before you run it.
- Try the same prompt on a different model with Try on another model.
- Simplify the request: fewer reference inputs, a shorter clip, or a lower resolution. See using your own images for what each model accepts.
Still stuck?
Email support@shadowteck.com and include the generation's address (the link in your browser while viewing it, which ends in its id).