How can wehelp?
Short, practical answers, written from how the product actually works.
Guides
How credits work
Where credits come from, which ones expire, what each generation costs, and where to see your balance.
What to do if a generation fails
Failed generations are refunded automatically. How to see what happened and what to try next.
Which video model should I use?
A practical guide to picking a model by clip length, resolution, reference inputs and cost.
Using your own images: start frames and references
Which models accept a start frame, an end frame or reference images, and how many.
Export a video for TikTok, Reels or Shorts
The export sizes and length limits built in for each platform.
Share or download a generation
How share links work, who can see them, how to stop sharing, and how to download your files.
Also useful
- Credits and refunds
- Pricing and what every model costs
- Connect an AI agent (MCP)
- Premiere Pro and After Effects panel
Still stuck? Email support@shadowteck.com, or send a message from your account's Help page.